Privacy Policy

Innovate Recovery & Rehab, LLC operates
the website, which provides adult addiction
treatment services. This page is used to inform website visitors regarding our
policies with the collection, use, and disclosure of Personal Information if
anyone decided to use our Service. If you choose to use our Service, then you
agree to the collection and use of information in relation with this policy. The
Personal Information that we collect are used for providing and improving the
Service. We will not use or share your information with anyone except as
described in this Privacy Policy.


For a better experience while using our NDRC,
we may require you to provide us with certain personally identifiable
information, including but not limited to your name, phone number, and postal
address. We are the sole owners of the information collected on the site. The
information that we collect will be used to contact or identify you. We never
sell your personal information to third parties. We also collect non-personally
identifiably information through such devices like analytics, cookies, and log
files, which may include, but is not limited to, your IP (internet protocol)
address, your ISP (internet service provider), the Web browser you used to
visit the Site, the time visited the Site, which Web Pages you visited on the
Site, and other anonymous Site usage data. We may share information with
governmental agencies or other companies assisting us in fraud prevention or
investigation. Under no circumstances do we rent, trade or share your
address or e-mail address with any other company for their marketing
purposes without your consent. We may do so when: (1)
permitted or required by law; or (2) trying to protect against or prevent
actual or potential fraud or unauthorized transactions; or (3) investigating
fraud which has already taken place. The information is not provided to these
companies for marketing purposes.  


We want to inform you that whenever you visit
our NDRC, we collect information that your browser sends to us that is called
Log Data. This Log Data may include information such as your computer Internet
Protocol address, browser version, pages of our Service that you visit, the
time and date of your visit, the time spent on those pages, and other


Cookies are files with small amount of data
that is commonly used an anonymous unique identifier. These are sent to your
browser from the website that you visit and are stored on your computer’s hard
drive.  Cookies can also enable us to track and target the interests of
our users to enhance the experience on our site. Our website uses these cookies
to collection information and to improve our NDRC. You have the option to
either accept or refuse these cookies and know when a cookie is being sent to
your computer. If you choose to refuse our cookies, you may not be able to use
some portions of our Service.  Usage of a cookie is in no way linked to
any personally identifiable information on our site. 


We may employ third-party companies and
individuals due to the following reasons:

  • To
    facilitate our Service;
  • To
    provide the Service on our behalf;
  • To
    perform Service-related services; or
  • To
    assist us in analyzing how our NDRC is used.

We want to inform our NDRC users that these
third parties have access to your Personal Information. The reason is to
perform the tasks assigned to them on our behalf. However, they are obligated
not to disclose or use the information for any other purpose.


We value your trust in providing us your
Personal Information, thus we are striving to use commercially acceptable means
of protecting it. We take necessary precautions to protect your information.
When you submit sensitive information via the website, your information is
protected both online and offline. Wherever we collect sensitive information,
that information is encrypted and transmitted to us in a secure way. You can
verify this by looking for “https” at the beginning of the address of the web
page. While we use encryption to protect sensitive information transmitted
online, we also protect your information offline. Only employees who need the
information to perform a specific job are granted access to personally
identifiable information. The computers/servers in which we store personally
identifiable information are kept in a secure environment. The safety and
security of your information also depends on you. We urge you to be careful
about giving out information in public areas of the Site like message boards.
Unfortunately, no data transmission over the Internet or any wireless network
can be guaranteed to be 100% secure. As a result, while we strive to protect
your Personally Identifiable Information, you acknowledge that: (a) there are
security and privacy limitations of the Internet which are beyond our control;
(b) the security, integrity, and privacy of any and all information and data
exchanged between you and us through this Site cannot be guaranteed; and (c)
any such information and data may be viewed or tampered with in transit by a
third party.


NDRC may contain links to other sites. If you
click on a third-party link, you will be directed to that site. Note that these
external sites are not operated by us. Therefore, we strongly advise you to
review the Privacy Policy of these websites. We have no control over, and
assume no responsibility for the content, privacy policies, or practices of any
third-party sites or services.


NDRC do not address anyone under the age of 13.
We do not knowingly collect personal identifiable information from children
under 13. In the case we discover that a child under 13 has provided us with
personal information, we immediately delete this from our servers. If you are a
parent or guardian and you are aware that your child has provided us with
personal information, please contact us so that we will be able to do necessary


We may update our Privacy Policy from time to
time. Thus, we advise you to review this page periodically for any changes. We
will notify you of any changes by posting the new Privacy Policy on this page.
These changes are effective immediately, after they are posted on this page.


If you have any questions or suggestions about
our Privacy Policy, do not hesitate to contact us. If you feel that we are not
abiding by this privacy policy, you should contact us immediately.


 This organization is required by law to maintain the
privacy and confidentiality of your health information and to provide you with
notice of its legal duties and privacy practices with respect to your health
information. Please also respect the privacy of others you encounter in


Information regarding your health care,
including payment for health care, is protected by two federal laws: the Health
Insurance Portability and Accountability Act of 1996 (“HIPAA”), 42 U.S.C. &
1320d et seq., 45 C.F.R. Parts 160 & 164, and the Confidentiality Law, 42
U.S.C & 290dd-2, 42 C.F.R. Part 2. Under these laws, Innovate Recovery and
Rehab Center, LLC may not say to a person outside Innovate Recovery and Rehab Center,
LLC that you attend the program, nor may Innovate Recovery and Rehab Center, LLC
disclose any information except as permitted by federal law. Innovate Recovery
and Rehab Center, LLC must obtain your written consent before it can disclose
information about you for payment process. For example, Innovate Recovery and
Rehab Center, LLC must obtain your written consent before it can disclose
information to your health insurer in order to be paid for services. Generally,
you must also sign a written consent before Innovate Recovery and Rehab Center,
LLC can share information for treatment purposes or for health care operations.
However, federal law permits Innovate Recovery and Rehab Center, LLC to disclose
information without your written permission:

Pursuant to an agreement
with a Qualified Service Organization;

For research, audit or

To report a crime
committed on Innovate Recovery and Rehab Center,
LLC’s premises or against Innovate Recovery
and Rehab Center, LLC personnel;

To medical personnel in a
medical emergency;

To appropriate
authorities to report suspected child abuse or neglect;

As allowed by a court

For example, Innovate Recovery and Rehab Center,
LLC can disclose information without your consent to obtain legal or financial
services, or to another medical facility to provide health care to you, as long
as there is a Qualified Service Organization Agreement in place.  Before Innovate Recovery
Detox and Rehab Center, LLC can use or disclose any information about your
health in a manner which is not described above, it must obtain your specific
written consent allowing it to make the disclosure. Any such written consent
may be revoked by you either verbally in-person or in writing. Innovate Recovery
and Rehab Center, LLC collects health information about you and stores it in an
electronic health record. This is your medical record. The medical record is
the property of Innovate Recovery and Rehab Center, LLC, however, the information
in the medical record belongs to you. The Health Insurance Portability and
Accountability Act (HIPAA) requires our agency to maintain the privacy of your
medical record. HIPAA generally requires that any uses or disclosures of
information in your medical record be limited to the minimum necessary to the
purposes of the uses or disclosures. HIPAA also provides you certain rights
with respect to the information in your medical record which are described
below. Information relating to your treatment at is protected by federal
regulations specific to drug and alcohol treatment, which are known as 42 CFR
Part 2. These regulations protect the confidentiality of information relating
to the identity, diagnosis, prognosis, or treatment of any person in a drug or
alcohol treatment program.  Innovate Recovery and Rehab Center, LLC may not
disclose records relating to your treatment without your written consent,
except in narrowly limited circumstances. Under 42 CFR Pt 2, the terms of a
written consent to disclose information must specify the scope and types of
information to be disclosed, the parties to whom the information may be
disclosed, the purpose of the disclosure and the timeframe of the consent. You
may revoke a consent to disclose information relating to drug and alcohol
verbally or in writing at any time. Innovate Recovery and Rehab Center, LLC,
we ask for your written consent to disclose treatment information for certain
purposes, including releasing treatment information to or obtaining information
from your other medical providers, obtaining payment from insurance or other
payors, contacting your family and/or support persons either for treatment
purposes or in the case of a medical or other emergency.  Innovate Recovery
and Rehab Center, LLC will not disclose your treatment information for these
purposes without your written consent. Innovate Recovery and Rehab Center, LLC
may disclose treatment information without your written consent under certain
narrow circumstances as permitted by 42 CFR Part 2. For treatment purposes, Innovate Recovery
Detox and Rehab Center, LLC is permitted to use and disclose treatment
information internally and to entities with which it shares administrative
control.  Innovate Recovery and Rehab Center, LLC staff may disclose
treatment information to outside auditors, regulatory agencies, and evaluators
and for certain research purposes. Innovate Recovery and Rehab Center, LLC may
disclose treatment information without your written consent when necessary in a
life-threatening medical emergency and may disclose to report a crime on the
premises or against personnel. Lastly, information may be disclosed without
consent where the state mandates child abuse and neglect reporting; when cause
of death is being reported; or when required by a valid court order that
contains specific required findings. Our Alumni staff may contact you to share
information about your treatment experience or to send you reminder notices of
future events.


In addition to protecting privacy and
confidentiality, HIPAA and 42 CFR Part 2 afford you the following rights with
respect to your medical record and drug or alcohol treatment information:

You have the right to a
paper copy of this written notice of the agency’s privacy practices.

You have a right to
request a copy of your treatment record or to receive your health information
through a reasonable alternative means or at an alternative location. The agency
requires that all such requests be put in writing. A reasonable fee will be
charged for copying your health information.

You have a right to
request that the agency amends health information that is incorrect or
incomplete. If the agency determines not to amend the health information, it
will provide you with an explanation of the reason for the denial and your
rights to disagree with the denial.

You have a right to
request restrictions on otherwise permitted uses and disclosures of your health
information. The agency is not obligated to comply with such requests.

You may request that we
provide you with a written accounting of all disclosures made by us during a
specific time period (not to exceed 6 years). We ask that such requests be made
in writing on a form provided by our facility. Please note that an accounting
will not apply to any of the following types of disclosures: disclosures made
with your written consent for reasons of treatment, payment, or health care
operations; disclosures made to you or your legal representative, or any other
individual involved with your care. You will not be charged for your first
accounting request in any 12-month period. However, for any requests that you
make thereafter, you will be charged a reasonable, cost-based fee

Your health information
cannot be given to your employer, used or shared for things like sales calls or
advertising, unless you give your permission by signing a consent form. You
must cancel your authorization in writing. The authorization form will give you
instructions on where to send the written notice or will direct you to another
place to find this information. 

You have the right to
correct any mistakes on your health information. Any request to change a health
record must be submitted in writing.

You have a right to
revoke a consent to one or more parties and leave the rest of the consent in


We reserve the right to improve this Notice of
Privacy Practices at any time moving forward and  make the new provisions
effective for all information that it maintains, including information that was
created or received prior to the date of such modification. Until amendment is
made, we remain in compliance with this Notice as required by law. If our
privacy practices change, we will provide all current and forthcoming clients
with a copy of the revised Notice of Privacy Practices


about this Notice of Privacy Practices and/or handling your health information
should be directed to: Innovate Recovery and Rehab Center, LLC 19500
Winifred St, Tarzana, CA 91356 If you are not satisfied in manner of which
this office handles a complaint, you may submit a formal complaint to one of
the regional U.S Department of Health and Human Services Offices for Civil
Rights. A list of these offices can be found online at:

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